Second Australasian Symposium on Service Research and Innovation


Service Science Society of Australia

Second Australasian Symposium on Service Research and Innovation

to be held at the Darlington Centre, the University of Sydney,

November 19 – 20, 2012

KEYNOTE SPEAKERS (THIS LIST TO BE EXTENDED)

David Caspari, Managing Director, Hewlett-Packard (Australia and New Zealand

INDUSTRY PANEL

Andrew Thomson -Director of Public Sector Strategy, Cisco (Asia Pacific, Japan, China)

Craig Baty – Executive General Manager and CTO, Fujitsu

Bob Hayward – Chief Technology and Innovation Officer, CSC Australia and Asia

Brad Howarth – commentator and author on digital transformation

John Brand – Vice President and Principal Analyst, Forrester

Pradeep Khanna – Presenter – CEO GLobal Mindset and Executive Director, Integrating Australia with Asia

Greg Stone – CTO of Microsoft

David Caspari, Managing Director, Hewlett-Packard (Australia and New Zealand

OTHER CONFIRMED SPEAKERS

Dr. Renu Agarwal, UTS

Prof. Alistair Barros, QUT

Dr. Saul Caganoff, Sixtree

Dr. Dimitrios Georgakopoulos, CSIRO

Prof. Guido Governatori, NICTA

Prof. San-Yih Huang, National Sun Yat-Sen University, Taiwan

Prof. Ryszard Kowalczyk, Swinburne University of Technology

Dr. Surya Nepal, CSIRO

Dr. Liam O’Brien

Dr. Christine O’Keefe, CSIRO

Dr. Srinivas Padmanabhuni, Associate Vice-President, Infosys Labs

Shankar Sivaprakasam, HP

Prof. Markus Stumptner, University of South Australia

Prof. Albert Zomaya, Univ. of Sydney


CALL FOR PARTICIPATION

With the increasingly dominant role that the service sector plays in both developed and emerging economies, the conceptualisation, design, delivery, and evaluation of service systems have attracted significant research attention and policy focus. There is also a growing recognition of the critical role of service innovation in improving productivity levels and quality of life. The transition from the manufacturing and goods-based orientation to more of a service-dominant logic has gathered momentum in recent years.

Information and communication technologies (ICT) play a central role in the design and delivery of service systems. Internet and World Wide Web-related developments such as web 2.0, semantic web, cloud infrastructure, and service-oriented computing and web services, social computing, and (internet-based) human computation are just a few of the technological advances that are helping to redefine the landscape of service systems.

The Service Science Society of Australia is the apex national body representing the services research community of Australia. It seeks to promote the understanding and use of service science in government, industry and academia. The Australasian Symposium on Service Research and Innovation series serves as its annual meeting.

The second Australasian Symposium on Service Research and Innovation will bring together a cross-disciplinary group of researchers and practitioners who are engaged in research and development in the area of services, broadly defined. It will feature keynote addresses and invited lectures by prominent researchers in the field. There will also be contributed paper sessions as well as a forum for PhD students to present their service-related thesis research. An industry forum featuring a few of the key players in industry and government will also be a part of the symposium.

Topics of Interest

Service science
Smart services
Service computing and web services
Human computation
Crowdsourcing
Cloud computing
Service systems design
Service systems engineering
Service technologies
Applications and case studies
Value co-creation in service systems
Service economy
Service marketing and CRM

Abstract Submission

Researchers and research students who work on service-related topics are invited to submit a two-page abstract of their paper to both program chairs (see contact details in next section). The deadline for submission will be 19 October 2012. Notification regarding presentation at the symposium or the PhD forum will be sent out by 2 November 2012.

Organising Committee

Conference Chair:
Joseph G. Davis, University of Sydney
Program Chairs:
Aditya Ghose, University of Wollongong (Aditya[DOT]ghose[AT]gmail[DOT]com)
Fethi Rabhi, University of New South Wales (f[DOT]rabhi[AT]unsw.edu.au)

Program Committee

Renu Agarwal, University of Technology Sydney
Boualem Benatallah, UNSW
Athman Bouguettaya, RMIT
Byron Keating, University of Canberra
Ryszard Kowalczyk, Swinburne University
Simon Milton, University of Melbourne
Liam O’Brien
Helen Paik, UNSW
Simon Poon, University of Sydney
Ananth Srinivasan, University of Auckland
Shazia Sadiq, University of Queensland
Vladimir Tosic, NICTA
Jay Hannon, IBM
Surya Nepal (CSIRO)
Pradeep Khanna (Global Mindset)

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Program

DAY ONE (Nov 19th, 2012):

9:00 – 9:15am: Welcome (Chairs)



9:15 – 9:45am:

Dr. Dimitrios Georgakopoulos)

Research Director, Information Engineering Laboratory, CSIRO, Australia)

TITLE: Open Big Data Solutions for the Internet of Things)



9:45 – 10:15am:

Dr. Surya Nepal

Principal Research Scientist

CSIRO ICT Centre

TITLE:

Secure Data Services in Hybrid Cloud Environments



10:15 – 10:45am:

Shankar Sivaprakasam

Senior Business Development and Strategic Sales Executive

Hewlett Packard

TITLE: Frugal services innovation – lessons from emerging markets and an adoption framework for first world corporations and governments during economic austerity.



10:45 – 11:00am: MORNING BREAK



11:00 – 11:30am:

Dr. Renu Agarwal, UTS



11:30 – 12:00 noon:

Prof. Ryszard Kowalczyk, Swinburne University of Technology



12:00 – 12:45pm: LUNCH



12:45 – 1:15pm:

Dr. Christine O’Keefe

Science Leader for Privacy and Confidentiality, CSIRO

TITLE: Privacy by Design in Services Science


1:15 – 1:45pm:

Prof. Joseph Davis

School of Information Technologies

University of Sydney

TITLE: An Integrated Marketplace for Computational and Human Services



1:45 – 2:15pm:

Prof. Aditya Ghose

School of Computer Science and Software Engg.

University of Wollongong

TITLE: Services research in Australia: A roadmap



2:15 – 2:45pm:

A/Prof. Fethi Rabhi

School of Computer Science and Software Engineering

UNSW

TITLE: Using Services for Large Scale Data Analysis



2:45 – 3:00pm: AFTERNOON BREAK

3:00 – 3:30pm: KEYNOTE

David Caspari

Managing Director, Hewlett-Packard (Australia and New Zealand)


3:30 – 5:00pm: INDUSTRY PANEL

  • Andrew Thomson -Director of Public Sector Strategy, Cisco (Asia Pacific,Japan, China)
  • Craig Baty – Executive General Manager and CTO, Fujitsu
  • Bob Hayward – Chief Technology and Innovation Officer, CSC Australia and Asia
  • Brad Howarth – commentator and author on digital transformation
  • John Brand – Vice President and Principal Analyst, Forrester
  • Pradeep Khanna – Presenter – CEO GLobal Mindset and Executive Director, Integrating Australia with Asia
  • Greg Stone – CTO of Microsoft
  • David Caspari, Managing Director, Hewlett-Packard (Australia and New Zealand)



5:00 – 6:00pm: NETWORKING

DAY TWO (Nov. 20th, 2012):

9:00 – 9:30am:

Prof. Albert Zomaya

School of Information Technologies

University of Sydney:

TITLE: The Cost Efficiency of Cloud Bursting



9:30 – 10:00am:

Prof. Guido Governatori

NICTA

TITLE: The journey to automating regulatory compliance


10:00 – 10:30am:

Prof. San-Yih Hwang

National Sun Yat Sen University

Kaohsiung, Taiwan(representing the Service Science Society of Taiwan)

TITLE: Service Science Progress in Taiwan


10:30 – 10:45am:

Mahboobeh Moghaddam

University of Sydney

TITLE: An Auction-based Approach for Composite Web Service Selection


10:45 – 11:00am:MORNING BREAK



11:00 – 11:30am:

Dr. Srinivas Padmanabhuni

Associate Vice-President

Infosys Labs

TITLE: Software engineering: The underdog dimension of Services Computing



11:30 – 11:45am:

Weisi Chen

UNSW

TITLE: E-Research Event Data Quality



11:45am – 12:00 noon:

Evan Morrison

University of Wollongong

TITLE: Strategic Alignment of Business Processes


12:00 – 1:00pm: LUNCH

1:00 – 1:30pm:

Prof. Alistair Barros

QUT


1:30 – 2:00pm: Dr. Saul Caganoff

CTO, Sixtree

TITLE: Services as a Service – the burgeoning ecosystem of APIs



2:00 – 2:30pm:

Prof. Simon Kaplan

NICTA



2:30 – 3:00pm:

Prof. Markus Stumptner

University of South Australia


3:00 – 3:15pm:

Moira Scerri

UTS

TITLE: Service complexity: A determinant of service productivity



3:15 – 3:45pm: AFTERNOON BREAK

3:45 – 4:00pm:

Saradhi Motamarri

UNSW

TITLE: Status of Health Care Services, Mobile Health, and Health Care Service Design


4:00 – 4:15pm:

Seung Hwan Ryu

TITLE: Integrating Community Knowledge Acquisition and Data Features

Analysis for Recommending Entity Similarity Functions



4:15 – 4:30pm:

Syed Beheshti

UNSW

TITLE: FPSPARQL: A Graph Query Engine as a Service



4:30 – 4:45pm:

Tri Kurniawan

University of Wollongong

TITLE: A Framework for Process Ecosystem Management

4:45 – 5:00pm:

Wan Ting Jiang

University of Wollongong

TITLE: Non-functional Gateway for decision making in business process management




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