The Service Science Society of Australia Service Innovation Award is instituted to recognize organizations that have demonstrated significant innovation in the design and/or delivery of services.
The award is a critical component of the Society’s mission to promote service innovation in all sectors of the Australian economy.
Any organization (but not individuals) may be nominated for the award, including organizations from the government, business and non-profit sectors. The service innovations in question could be internal (i.e., of value to the organizations internal operations) or external (i.e., of value to external stakeholder/customers). The innovations of interest include process innovations (new ways of delivering services), technological or managerial (novel organizational structures, novel interventions to influence organization culture and so on).
The Award Evening was held on Nov. 28th, 2013, in conjunction with the Third Australian Symposium on Services Research and Innovation - Australia's premier event for service innovation professionals.
Nominations were judged on two criteria: novelty and impact.
Connecting citizens and businesses with NSW Govt.
Engineering better business processes and useful applications that stay alive.
Tearing down taxi monopoly through an integrated taxi booking/payments/settlement service.
Empowering investors through social networking community.
Social Media Command Centre as the vehicle for NAB's transformation into a Social Enterprise.
"Video Stamp - Why send a gift when you can send yourself too?"
Employment Services System (ESS) assisting employment service providers to support long-term unemployed persons.
PayPal digital wallet - transforming in-store customer experience.
Delivering "in the moment" commerce experience.
Re-inventing labor investment process - innovating service design and delivery in workforce analytics.
President, Service Science Society of Australia; Director, Decision Systems Lab, School of Computer Science and Software Engg., University of Wollongong.
School of Computer Science and Engineering, UNSW.
Business Development Manager, CSIRO Digital Productivity and Services Flagship
The award was held in the Fort Macquarie Room at the InterContinental Sydney 117 Macquarie St in Sydney on the 28 November 2013. Below are photos from the night.
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