Fourth Australasian Symposium on Service Research and Innovation (ASSRI’14)


Fourth Australasian Symposium on Service Research

and Innovation (ASSRI'14)


INSPIRE Centre (Building 25), University of Canberra

November 24-25, 2014



Conference Theme: Service Innovation in the Digital Age


 Call for Papers  Submission  Accommodation  Registration  Program


The effective study, design and implementation of service systems has been recognized as a key driver of future prosperity in both the developed and developing world. This recognition has been a driver and platform for research over the past decade that has sought to build a multi-disciplinary foundation for a science of services. The Fourth Australasian Symposium on Service Research and Innovation (ASSRI'14) provides an important forum for advancing this agenda in the Australasian region; analyzing and assessing the progress towards this goal, and providing a forum for discussing emerging directions in service research.

ASSRI'14 will bring together a multi-disciplinary group of researchers and practitioners who are engaged in the field of services, broadly defined. The symposium will feature keynote addresses and invited presentations by prominent thought leaders in the field, and there will be concurrent sessions focused on the latest research supporting the different academic perspectives on services. Researchers and practitioners are invited to join us in Canberra this November, and where appropriate, to submit papers and proposals for workshops, tutorials and panel sessions that reflect the breadth and quality of work being undertaken in the field of services. Contributions related to the conference theme will be particularly welcome.

The Symposium is sponsored by the Service Science Society of Australia. As a national body representing the services research community of Australasia, the Society seeks to promote the understanding and use of service science in government, industry and academia. The Australasian Symposium on Service Research and Innovation series also serves as its annual meeting of the Society.


Conference General Chair

Prof. Byron Keating, University of Canberra



Program Co-Chairs

Prof. Boualem Benatallah, University of NSW

Prof. Dimitrios Georgakopoulos, RMIT

Dr. Amit Chopra, Lancaster University




Publicity Chair

Dr Raechel Johns, University of Canberra




Service computing: Prof. Fethi Rabhi, University of NSW

Service management: Prof. Alison Dean, University of Newcastle

Services marketing: Prof. Felix Mavondo, Monash University

General service track: Prof. Ali Quazi, University of Canberra



Program Committee (incomplete)

Abu Saleh, University of Canberra

Aditya Ghose, University of Wollongong

Alberta Zomaya, University of Sydney

Athman Bouguettaya, RMIT

Babis Theodoulidis, University of Manchester

Benjamin Ellway, Mahidol University

Bill Hefley, University of Pittsburgh

Boualem Benatallah, UNSW

David Solnet, University of Queensland

Don Allen, CISCO Systems, USA

Dragan Gasevic, Athabasca University

Marjan Aslanzadeh, University of Canberra

Matti Rossi, Aalto University

Nirmit Desai, IBM Research India

Ralph Badinelli, Virginia Tech

Renu Agarwal, UTS Sydney

Ryszard Kowalczyk, Swinburne University

Schahram Dustdar, TU Wien

Simon Poon, University of Sydney

Surya Nepal, CSIRO


Registration – link here

Academic rate: $175*

Student rate: $75*

* Rate includes 12 months membership of the Service Science Society.


Important Dates

Call for Papers released: 18 August 2014
Paper submission deadline: 18 October 2014 25 October 2014 (1 week extension)
Author Notification: 1 November 2014
Camera Ready deadline: 15 November 2014
Conference Registration deadline: 15 November 2014
Conference Dates: 24-25 November 2014


Photo credit: JJ Harrison.