Suzanne Roche is a leading adviser to government and industry on business and technology strategy. Suzanne specialises in the effective integration of business and technology to deliver performance improvements; the application of technology as an enabler for business innovation; and business transformation in the emerging digital economy.

Suzanne is a founding director of Smartnet, a solution advisory firm, which provides expert advice to government and private sector organisations in Australia and overseas. The business specialises in improving business outcomes and performance through aligning organisational strategy, capability, and technology to customer and stakeholder requirements. Smartnet also provides incubator support to digital economy innovators.

Suzanne has executive management experience in the public and private sector. She has worked for Commonwealth and State Government agencies and been extensively involved in, and led, the development of major government programs and policies in the areas of healthcare, human service delivery and ICT. She is the former CEO of the Health eSignature Authority (HeSA), responsible for the rollout of PKI technology, on behalf of the Australian Government, to the Australian Health Sector. Suzanne has managed business case development and system implementation and has significant experience in the design and adoption of on-line services gained here in Australia, as well as overseas. Since founding Smartnet with her business partner in 2006, Suzanne has provided strategic and operational advice on business technology integration for a range of federal and state organisations, international companies and government agencies and leading Australian firms.

Suzanne’s early career was in social policy research and community consultation and she has maintained an active interest in these fields, particularly in the area of social inclusion and the digital economy.

Suzanne is appointed to several government and industry thought leadership groups. She is a member of the Government's IT Industry Innovation Council. The Council acts as an advisory body to the Minister for Innovation, Industry, Science and Research, the Hon Kim Carr both in regard to innovation within the sector and IT's potential to foster innovation across the broader economy. Suzanne is on the Board of the AIIA, ICT’s leading industry association as well as the Board of the Services Scien ce Society, an organisation dedicated to developing a scientific foundation, including through the use of ICT’s, to modernise and innovate the Australian services economy.

She holds an Honors Degree in Literature.

Liam O'Brien has over 20 years experience in research and development in software engineering. He is a Principal Researcher at NICTA’s e-Government Initiative researching in SOAs, service migration, service integration, scoping of SOA and cost and effort estimation. He is also an Adjunct Research Fellow at ANU’s School of Computer Science and a Visiting Fellow at ANU’s School of Accounting and Business Information Systems. He holds a BSc and PhD from the University of Limerick, Ireland. He is a member of the IEEE and IEEE Computer Society.

Jay Hannon is University Relations & Development Manager with IBM Australia/NZ. He has worked in general management roles in the media, resources and IT industries in the U.S., Africa and Europe before coming to Australia 11 years ago. Jay graduated in Economics from Macquarie University in Sydney and has continued his studies in the U.S. and Australia.

Warren Bradey is the Chief Executive Officer & a Director of the Smart Services CRC a $120m collaborative venture with a number of partners in the health and telecommunications space. Smart Services CRC undertakes user-inspired research in the services sector and hopes to take early advantage of the roll-out of the e-health and National Broadband Network. Warren has over 20 years experience in the area of commercialising early stage research and technology and venture capital investment. Warren has been a director and strategic leader of 10 start-up companies, which include taking 4 through to public-listing, across the telecommunication e-learning, health and environmental sectors. Warren’s professional qualifications include a Master of Business Administration, Bachelor of Economics, Chartered Accountant and Fellow of the Institute of Company Directors.

Prof Ryszard Kowalczyk is the Foundation Director of the Swinburne's Centre for Complex Software Systems and Services (CS3) and a Full Professor of Intelligent Systems in the Faculty of Information & Communication Technologies (ICT), Swinburne University of Technology, Melbourne, Australia. He has some 20 years of combined academic and industrial R&D experience in Intelligent Systems and their applications in a wide range of complex real-world problems. Prof Kowalczyk was the Foundation Director of the Centre for Intelligent Agents and Multi-Agent Systems (CIAMAS) and then a larger Swinburne University's Centre for Information Technology Research (CITR) that led to the formation of CS3 in 2008. Prior to joining the University in 2003, he worked with the Commonwealth Scientific and Industrial Research Organisation (CSIRO) and a number of corporate R&D centres of multinational companies in Australia and overseas. He received M.Eng. and Ph.D. in Computer Science from the University of Zielona Gora, Poland in 1986 and the Silesian University of Technology, Poland in 1990, respectively. Prof Kowalczyk is Editor-in-Chief of Transactions on Computational Collective Intelligence (Springer), has served on a number of Editorial Boards of international journals including the Journal of Algorithms in Cognition, Informatics and Logic (Elsevier), the International Journal on Multi-agent and Grid Systems, the International Journal of Applied Mathematics and Computer Science, the International Transactions on Systems Science and Applications; and Advisory Boards of international technical committees including IEEE SMC and IEEE FIPA WGs. He is a member of Advisory Board of the Centre for Intelligent Information Technologies (CETINIA) at University Rey Juan Carlos in Madrid, Spain.

Dr Renu Agarwal is the Research Director, Management Practices Projects and a Senior Lecturer in the Faculty of Business at UTS, Sydney. Renu possesses a unique blend of 30 years of extensive industry experience whilst she held senior management positions at State Rail Authority of NSW, Telstra Corporation and its joint venture company REACH, and is now an active academic and researcher at UTS Sydney. Renu did her BTech in electrical engineering from IIT Kanpur India, MEngSc from University of Sydney, and has recently completed her Phd in Management from the Macquarie Graduate School of Management. She has won the “ANZAM Best Doctoral Dissertation Award 2008” for her research titled “Drivers and outcome of elevated service offerings in a collaborative organisational environment” conducted on Telstra and its partnering organisations.

Renu’s research interests are in service value networks, innovation in services, dynamic capability building, management practices and its impact on firm performance, and more recently in managerial innovation education. She has several federal government research grants, publications in top tier journals, several book chapters to her name and is a member of the Board of the Australian Services Science Society.

Dr Renu Agarwal: BTech (Indian Institute of Technology, Kanpur India), MEngSc (University of Sydney, Sydney), Phd in Management (Macquarie Graduate School of Management, Sydney)

Byron Keating is a Professor of Service Management, Associate Dean of Research, and Co-Director of the Centre for Tourism & Services Research in the Faculty of Business & Government at the University of Canberra, Australia. His PhD examined the impact of technology on service delivery and consumption in different service settings, and subsequently won two international dissertation awards. He has also received numerous best paper awards and was recognised in 2009 with an Endeavour Fellowship to work with the National University of Singapore to study the impact of CSR on service supply chains. With more than 20 years commercial and academic research experience, Byron's research focuses on helping organizations to design innovative service systems. Recent research partners include the Australian Research Council (ARC), the Australian Dept. of Employment Education and Work Relations (DEEWR), the Australian Aid Agency (AusAID), Industry & Investment (NSW Government), DHL, Westpac, Tourism Australia, National Portrait Gallery, National Capital Attractions Association, Tourism NSW, Australian Capital Tourism and many more.